Services

Overview

CodeX, Inc.

Our Professional Services consultants can work with your team to ensure you are optimizing your investment in CodeX, whether you're brand new to us or a long-time customer.

What We Do

Engage our Consultants

We offer a portfolio of services, ranging from planning, designing, and implementation to project management, ongoing support, and consulting.

Professional Services engagements are ideal for businesses with multiple locations, complex network infrastructures, limited in-house IT resources, or requiring an on-premise solution. Our Professional Services consultants are experts in the communications industry, with deep cloud technology-domain knowledge, and can provide recommendations most applicable to your business needs. Consultants can travel to your location and remain on site for the duration of your Professional Services engagement.

Contact us

Onboarding and Implementation

Introduce your new CodeX system to the company

Built with Telecom-first philosophy, Codex provides the advantage of being able to interconnect with legacy Telecom infrastructure.

Introduce your new CodeX system to the company with minimal interruption and no downtime to your IT organization. An implementation consultant can visit you on site and provide end-to-end project management until you successfully deploy the system. Our consultants work closely with your team to formulate a personalized design and plan to ensure you have the latest communications technology while leveraging existing investments to keep costs down. If desired, our certified experts can provide hands-on deployment assistance and training to ensure business continuity.

Onboarding and implementation highlights:

Pre-deployment needs assessment to understand your unique environment.
Network readiness consultation to identify your implementation requirements.
Implementation and deployment plans designed specifically for your business needs.
Hands-on training for administrators and users to ensure smooth onboarding.

Extended Enterprise

For on-premise or hybrid solutions

CodeX can provide extensive support to ensure your service is evolving with you, and your communications system is leveraging the best practices that optimize the system’s value.

Connect with us

Connect with our designated team of experts for proactive network monitoring, premium technical support, delegated administrative maintenance, and more.

Extended enterprise services highlights:

Assigned Account Manager for each account to resolve business or technical issues.
Highly responsive technical support with priority escalation process for timely resolutions.
Proactive case management, network monitoring, and notifications keep you on top of every issue.
Quarterly best practice recommendations to minimize phone downtime, business inefficiency, and improve IT performance.